RMO project team planning a job around a conference table

The team, standards and process behind every RMO job

Who we are, how we're trained, the rules we follow, and how we work with you and your insurer from the first call to the final walkthrough.

Call 248-845-0000 Request help

24-hour emergency hotline248-845-0000A person answers, day or night

Our Company

Who we are, what we stand for, the people who run RMO, and jobs on our crews.

Our Story
How RMO was built in Michigan to respond fast, run jobs on clear systems and carry each one from mitigation through rebuild.
Mission & Values
RMO's mission and six working values, written as what you should see from our crews on your property.
Leadership Team
The owners who lead RMO, and how field crews, project coordination and the office work together on each job.
Careers
Jobs on RMO's mitigation, restoration and rebuild crews, and in the office.

Credentials

The certifications, licenses, safety rules and insurance work behind every job.

Certifications & Training
What IICRC certification covers, the S500, S520 and S700 standards our team works to, and how training continues on the job.
Licenses & Compliance
How RMO handles crew safety rules, contaminated materials, permits, records and the paperwork commercial clients require.
Safety Standards
How RMO checks for hazards, protects crews and occupants, and keeps its safety practices aligned with OSHA requirements.
Insurance & Claims
What to do first after property damage, what to photograph, and how RMO documents the loss and works with your adjuster.

Community & Trust

How a job runs, how we earn trust, and guides for property owners.

Restoration Process
The ten steps of an RMO job, from the first call and arrival in about 60 minutes through drying, documentation and rebuild.
Community Involvement
How RMO supports Metro Detroit: standby teams for building managers and key facilities, a family of sister companies, free help for neighbors, and storm and freeze preparation.
Blog
Plain-English guides on water, fire, mold and insurance claims.

From your call to the last repair

One phone number and one accountable team, from the emergency to the finished repair.

See the full process

Call us, day or night
A person answers 248-845-0000 at any hour and asks a few quick questions, so the right crew and equipment roll.
On site in about 60 minutes
Across Metro Detroit, an IICRC-certified crew arrives, finds the source and makes the property safe.
Mitigate and document
We stop the damage, extract and dry, and record photos and moisture readings your insurer can use.
Restore and rebuild
Once everything is dry and clean, the same team handles the repairs, from drywall and flooring to finishes.

We will work with your insurance

We will work with any insurance carrier you use. We’ve done it on claim after claim, and we take pride in it: every job is documented from the first hour and priced line by line, and we work hard so your insurance covers the whole project.

Many of our clients have saved thousands of dollars this way, and many paid nothing beyond their deductible.

How we help with insurance claims