Yellow crime scene tape across a closed-off area

Discreet trauma and crime scene cleaning in Metro Detroit

After a violent incident, a serious injury or an unattended death, the people left behind should not have to clean the scene. RMO's crews handle it quietly, with protective equipment and proper disposal, and with respect for the families, employees and tenants involved.

Call 248-845-0000 Request help

24-hour emergency hotline248-845-0000A person answers, day or night

How we approach trauma and crime scene cleanup

A trauma scene affects more than one room. For a business or property manager it can mean shaken employees, a closed storefront, tenants with questions and a family who may need to return for belongings. Our job is to clean the scene safely and quietly, so the people involved don't have to face it.

Crews work in protective equipment and contain the area before cleanup starts. Porous materials such as carpet, upholstery or drywall that can't be decontaminated are removed. Hard surfaces are cleaned and then disinfected. Regulated waste is packaged and disposed of through the proper channels. Any lingering odor is treated after cleaning, and where materials had to be removed, our rebuild team restores the space.

We coordinate timing and access with property management, HR, security and, when needed, law enforcement. If family members need to collect personal items, we can set aside belongings that can be safely cleaned. Documentation of the cleanup and waste disposal is provided for your records and your insurer.

After the scene is released
We begin once police or the medical examiner release the property, and we coordinate access with your team.
Care for the people affected
We keep the work out of view, answer questions plainly and handle personal belongings with care.

Aerial view of RMO vans outside storm-damaged homes

What trauma and crime scene cleaning includes

Coordination with authorities
Work starts after law enforcement or the medical examiner releases the scene.
Discreet arrival and screening
Arrival times, entrances and screening are planned to keep the work out of sight.
Protective equipment and containment
Crews wear protective equipment and contain the area so nothing spreads to other spaces.
Removal of affected materials
Carpet, upholstery, drywall and other porous materials that can't be decontaminated are removed.
Cleaning and disinfection
Affected hard surfaces are cleaned and then disinfected with an EPA-registered product.
Proper waste disposal
Regulated waste is packaged, labeled and transported for disposal as required.
Odor treatment and repairs
Lingering odor is treated, and removed materials are replaced by our reconstruction team.
Personal belongings
Items that can be safely cleaned are set aside for the family or owner.

Two RMO carpenters cutting lumber during a rebuild

When to call us

Police have released a scene on your property
An unattended death was discovered in a unit or building
A serious injury occurred at your workplace
Tenants, staff or a family need the space cleaned quickly and quietly

Call 24/7: 248-845-0000

From your call to the last repair

One phone number and one accountable team, from the emergency to the finished repair.

See the full process

Call us, day or night
A person answers 248-845-0000 at any hour and asks a few quick questions, so the right crew and equipment roll.
On site in about 60 minutes
Across Metro Detroit, an IICRC-certified crew arrives, finds the source and makes the property safe.
Mitigate and document
We stop the damage, extract and dry, and record photos and moisture readings your insurer can use.
Restore and rebuild
Once everything is dry and clean, the same team handles the repairs, from drywall and flooring to finishes.

Why property managers and businesses call RMO

Discretion throughout
Arrival, access and screening are planned with you, so employees, tenants and customers don't see the cleanup.
Respect for the people involved
Our crews speak plainly and kindly, keep details private and treat personal belongings with care.
Cleanup through restoration
If flooring, drywall or finishes had to be removed, the same company rebuilds them, so you don't need another contractor.

We will work with your insurance

We will work with any insurance carrier you use. We’ve done it on claim after claim, and we take pride in it: every job is documented from the first hour and priced line by line, and we work hard so your insurance covers the whole project.

Many of our clients have saved thousands of dollars this way, and many paid nothing beyond their deductible.

How we help with insurance claims

Examples of carriers our customers use. RMO is an independent company and isn’t affiliated with or endorsed by these insurers.

Questions people ask us

Don’t see yours? A person answers 248-845-0000 around the clock.

When can cleaning begin?

As soon as law enforcement or the medical examiner releases the scene. Call us beforehand so we can plan access and arrive soon after the release. You can reach a person at 248-845-0000 day or night.

Do family members or employees need to be present?

No. We can work with a property manager or another representative and keep the people involved informed in the way they prefer. If family members want to collect belongings, we set aside items that can be safely cleaned.

Is trauma cleanup covered by insurance?

Some commercial and residential property policies cover it, depending on the circumstances and your coverage. Check with your carrier or agent, and we will provide the documentation they need.

How do you protect privacy?

By keeping the job between the people who need to know. We can screen the work area from view, photos taken for insurance go only to you and the parties you authorize, and our crews don't discuss your site.

We will restore your property