RMO technician plugging in an air mover beside a dehumidifier in a room with the drywall cut away

Water extraction and removal for Metro Detroit homes

An inch on the kitchen floor or a foot in the basement, the job starts the same way: get the water out, then find where it went. Call 248-845-0000 and a crew is on site in about 60 minutes.

Call 248-845-0000 Request help

24-hour emergency hotline248-845-0000A person answers, day or night

How we remove water, and how we decide what stays

Before the crew arrives, shut off the water source and unplug anything you can reach without stepping in water. Lift rugs, electronics and boxes off wet floors. Wipe water off wood furniture and slide foil or plastic under its legs so stains don't transfer into the carpet.

Extraction starts with the deepest water and works outward. Pumps take care of standing water, then extraction tools work through carpet, pad and hard floors. Water under hardwood and inside walls can't be vacuumed out, so we find it with meters and a thermal camera and plan the drying around it.

What stays depends on the water. Clean water from a supply line gives carpet, drywall and wood a real chance to be dried in place. Gray water from a washer or dishwasher means more cleaning and usually new pad. Sewage and outside floodwater mean the porous materials they touched are removed. We explain each decision on site and record it for your adjuster.

Liquid water out first
Pulling water out as liquid is far faster than evaporating it later, so thorough extraction shortens the whole job.
The right method for each surface
Carpet, hardwood, tile, concrete and drywall each need different tools and a different decision about what stays.

The RMO team in navy uniforms in front of an RMO box truck

What water extraction and removal covers

Water category check
We identify whether the water is clean, gray or sewage, because that decides the safety gear and what can be saved.
Pump-out
Submersible and trash pumps remove deep water from basements, crawl spaces and low rooms.
Carpet and pad extraction
Weighted extraction tools press water out of carpet and pad far more thoroughly than a vacuum wand alone.
Hard floor extraction
Tile, vinyl, laminate and concrete are cleared with squeegees and wands, then checked for water trapped underneath.
Hidden water mapping
Thermal imaging and moisture meters trace water under flooring, behind baseboards and inside wall cavities.
Removal of unsalvageable materials
Saturated pad, swollen laminate and drywall that wicked up contaminated water are removed and bagged.
Hand-off to structural drying
With the water out, we set drying equipment and record starting moisture levels for every affected room.

RMO technician explaining moisture readings to a homeowner

When to call for water removal

A leak under a sink, dishwasher or refrigerator
Laminate or vinyl lifting at the seams
Ceiling stains that keep spreading
Puddles that come back after you mop
An overflowed toilet or failed supply line

Call 24/7: 248-845-0000

From your call to the last repair

One phone number and one accountable team, from the emergency to the finished repair.

See the full process

Call us, day or night
A person answers 248-845-0000 at any hour and asks a few quick questions, so the right crew and equipment roll.
On site in about 60 minutes
Across Metro Detroit, an IICRC-certified crew arrives, finds the source and makes the property safe.
Mitigate and document
We stop the damage, extract and dry, and record photos and moisture readings your insurer can use.
Restore and rebuild
Once everything is dry and clean, the same team handles the repairs, from drywall and flooring to finishes.

Why RMO for water removal

Decisions based on the water you have
We don't treat sewage like a clean supply line. Gear, cleaning and removal match the category of water in your home.
Less tear-out where it's avoidable
Thorough extraction and prompt drying can save materials that would otherwise be cut out and replaced.
Every removed material on record
Each item we remove is photographed and listed, so your adjuster can see why it went.

We will work with your insurance

We will work with any insurance carrier you use. We’ve done it on claim after claim, and we take pride in it: every job is documented from the first hour and priced line by line, and we work hard so your insurance covers the whole project.

Many of our clients have saved thousands of dollars this way, and many paid nothing beyond their deductible.

How we help with insurance claims

Examples of carriers our customers use. RMO is an independent company and isn’t affiliated with or endorsed by these insurers.

Questions people ask us

Don’t see yours? A person answers 248-845-0000 around the clock.

How do you know if water got under my floor or into the walls?

We test with pin and pinless moisture meters and scan with a thermal camera, instead of relying on what we can see or touch. Water travels under flooring and wicks up drywall from the bottom, often well past the visible wet spot. We mark the wet boundaries so drying covers all of it.

Can laminate or hardwood flooring be saved?

Hardwood can sometimes be dried in place with floor-drying equipment if the water was clean and the work starts quickly. Laminate and engineered flooring with a fiberboard core usually swell and need replacing. We'll tell you which you have and what's realistic.

What's the difference between extraction and drying?

Extraction removes liquid water with pumps and extractors, usually on the first visit. Drying removes the moisture still inside materials, with dehumidifiers and air movers over several days. Both are needed, and thorough extraction makes the drying shorter.

We will restore your property