Damage restoration for hotels, resorts and restaurants
An overflowing tub upstairs or a kitchen fire during dinner service takes rooms and tables out of use. RMO restores the damaged areas fast and keeps the work out of your guests' way.
24-hour emergency hotline248-845-0000A person answers, day or nightHow damage affects a hotel or restaurant
In a hotel, water moves down through stacked rooms. An overflowing tub or a failed supply line on one floor can reach the rooms below, a corridor ceiling and the electrical space beneath them. Many hotel walls are finished with vinyl wallcovering, which traps moisture in the drywall behind it and can hide mold growth.
Restaurants face a different mix. Kitchen fires spread greasy smoke that clings to ceilings, hoods and dining room surfaces, and the odor settles into fabrics and ceiling tiles. A sewer backup brings Category 3 water into a space where food is prepared.
In both businesses, every closed room or table is lost revenue, and guests notice noise, odors and equipment in the halls. The work has to be fast, contained and as quiet as it can be.
What hospitality businesses need from a restoration contractor
Guest operations come first
Rooms near the work need protection from noise and dust, and equipment has to stay out of lobbies and guest corridors wherever possible.
Rooms back in service quickly
Each room out of order costs revenue every night, so the work is phased to return rooms one by one as each is dry and clean.
A kitchen ready for inspection
Food areas need thorough cleaning and sanitizing after water or smoke, and the restaurant may need a health inspection before it reopens.
Odor that is actually gone
Guests notice smoke or musty smells right away, so odor sources have to be removed and treated, not masked with fragrance.
Restoration services for hotels and restaurants
Water extraction and drying
Extraction and drying of guest rooms, corridors and dining areas, including wall cavities behind vinyl wallcovering.
Fire and smoke cleanup
Removal of greasy soot from kitchens, dining rooms and guest floors, following IICRC S700.
Odor removal
Thermal fogging or hydroxyl generators once the source is cleaned, with methods chosen for buildings that stay occupied.
Sewage cleanup
Removal of contaminated materials and sanitizing after drain and sewer backups, with the area closed to guests and staff.
Mold remediation
Containment and removal of mold found behind wallcovering or under flooring, following IICRC S520.
Rebuild
Drywall, wallcovering, flooring and finishes repaired after mitigation and matched to the rest of the property as closely as available materials allow.
How we work in a hotel or restaurant
Phased by room, floor or section
Rooms and sections return to service one at a time, and loud tasks are scheduled for low-occupancy hours or after the kitchen closes.
One contact for the property
The general manager or chief engineer gets a daily update on which rooms and areas are ready to return to service.
Room-by-room documentation
Photos, moisture readings, drying logs and an itemized scope for each room go to your carrier and adjuster, which helps when lost income is part of the claim.
From your call to the last repair
One phone number and one accountable team, from the emergency to the finished repair.
Call us, day or night
A person answers 248-845-0000 at any hour and asks a few quick questions, so the right crew and equipment roll.
On site in about 60 minutes
Across Metro Detroit, an IICRC-certified crew arrives, finds the source and makes the property safe.
Mitigate and document
We stop the damage, extract and dry, and record photos and moisture readings your insurer can use.
Restore and rebuild
Once everything is dry and clean, the same team handles the repairs, from drywall and flooring to finishes.
We will work with your insurance
We will work with any insurance carrier you use. We’ve done it on claim after claim, and we take pride in it: every job is documented from the first hour and priced line by line, and we work hard so your insurance covers the whole project.
Many of our clients have saved thousands of dollars this way, and many paid nothing beyond their deductible.
How we help with insurance claims
Examples of carriers our customers use. RMO is an independent company and isn’t affiliated with or endorsed by these insurers.
Questions facility teams ask
Can you work without disturbing guests?
We keep disturbance as low as we can. Equipment stays inside affected rooms or behind containment, loud work is timed for quieter hours, and our crews keep to back-of-house routes.
How soon can a restaurant reopen after a kitchen fire?
That depends on the damage and on clearance from the fire department and local health officials. Smoke cleanup in a kitchen with no structural damage can move quickly, while structural repairs add rebuild time. We give you a written plan early so you can schedule staff and reservations.
Does vinyl wallcovering have to come off after water damage?
Often, yes. Vinyl traps moisture, so we check behind it with moisture meters and thermal imaging and remove it where the drywall is wet. The rebuild then puts back new wallcovering or paint.
Services for this kind of building
- Commercial Water Damage RestorationExtraction, drying and repairs for commercial buildings, planned around tenants and operations and documented for insurers.
- Commercial Fire & Smoke RestorationBoard-up, soot and odor removal, contents cleaning and rebuild for commercial buildings after a fire.
- Commercial Sewage CleanupCategory 3 sewage removal, disposal and disinfection for restrooms, kitchens and lower levels in commercial buildings.
- Mold Damage RestorationContained mold removal for commercial buildings, with the moisture source addressed and independent clearance testing when appropriate.
Request a call and we’ll contact you soon
Leave your name and number and a coordinator will call you back. If water is still coming in, or there’s smoke or sewage, call now.
Call 24/7248-845-0000- A person answers 24/7
- On site in about 60 minutes
- We work with your insurer
Your details
Only your name and phone number are required.